Refund policy

Return & Refund Policy

At Veltoro, we want you to feel confident in your purchase. If you are not completely satisfied, we’re here to help.

1. Return Eligibility

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • All original tags and packaging must be included
  • A proof of purchase (order confirmation or receipt) is required

This policy applies to all denim products including jeans, skirts, and shorts for women.

2. Free Return Shipping

  • We provide free return shipping on all eligible returns
  • A prepaid return label will be provided once your return is approved
  • There are no restocking fees

3. No Final Sale Items

  • We do not offer final sale items
  • All products are eligible for return under this policy, provided they meet the return conditions

4. Return Process

To initiate a return, please contact us at:

📧 Contact@veltoro.com

Please include:

  • Your order number
  • The reason for your return

Once your request is approved, we will send you:

  • A prepaid return shipping label
  • Instructions on how to return your item

5. Damaged or Incorrect Items

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect

Please contact us within 48 hours of delivery with photos of the issue. We will resolve the issue promptly at no additional cost to you.

6. Refunds

  • Once we receive and inspect your return, we will notify you of the approval status
  • If approved, your refund will be issued to your original payment method
  • Refunds are typically processed within 5–10 business days after approval

Please note:

  • Processing times may vary depending on your bank or payment provider

7. Exchanges

We currently do not offer direct exchanges. If you would like a different size or style, please:

  1. Return the original item
  2. Place a new order

8. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Veltoro
📧 Contact@veltoro.shop
📞 +1 207-884-2482
📍 1341 Welton St, Denver, CO 80204, United States