FAQs

Frequently Asked Questions (FAQs)

Welcome to Veltoro! Below you’ll find answers to the most common questions about our products, orders, shipping, and returns.

📦 Orders

How do I place an order?

Simply browse our website, select your favorite items, add them to your cart, and proceed to checkout.

Can I change or cancel my order?

If your order has not been processed yet, you can request a change or cancellation by contacting us as soon as possible at Contact@veltoro.shop

🚚 Shipping

Do you offer free shipping?

Yes, we offer free shipping on all orders.

How long does delivery take?

  • Processing time: 1–3 business days
  • Delivery time: 5–8 business days

Do you ship internationally?

Currently, we ship within the United States. For international requests, please contact us.

📍 Tracking Orders

How can I track my order?

You can track your order by contacting us directly via email and providing your order number.

When will my tracking information be available?

Tracking details are available once your order has been shipped.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery.

Do I have to pay for return shipping?

No, return shipping is free, and there are no restocking fees.

What items are eligible for return?

Items must be:

  • Unused and unworn
  • In original condition with tags and packaging

How do I request a return?

Contact us at Contact@veltoro.com with your order details, and we will assist you.

When will I receive my refund?

Refunds are processed within 5–10 business days after your return is approved.

👖 Products

What kind of products do you sell?

We specialize in women’s denim clothing, including jeans, skirts, and shorts.

How do I choose the right size?

We recommend checking our size guide on each product page. If you need help, contact us for assistance.

🔒 Payments & Security

Is my payment information secure?

Yes, we use secure payment processing systems to protect your personal and financial information.

What payment methods do you accept?

We accept major credit and debit cards.

📞 Contact & Support

How can I contact you?

You can reach us through:

📧 Contact@veltoro.shop
📞 +1 207-884-2482

What are your support hours?

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed

❓ Still Need Help?

If you didn’t find your answer here, feel free to contact us anytime. Our team at Veltoro is always happy to assist you.